Reviews for Harpeth River Oaks

My AC went out July 2. I called the office and I had a portable AC within the hour. The portable was great. My apartment was cooled quickly. The unit for my apartment was repaired by July 5. Great work maintenance department. Thank you.

WE JUST ENDED OUR 4 YEAR STAY. WE FOUND THAT YOUR RATE INCREASES WERE UNCOMPETITIVE. WE FOUND A BETTER VALUE OPTION EASILY. YOUR PROPERTY MAY BECOME MORE OF A TEMPORARY OPTION FOR RENTERS AND SHORTER STAYS MAY DAMAGE YOUR FAMILY-FRIENDLY REPUTATION. HOWEVER, THE OFFICE STAFF WAS ALWAYS COURTEOUS, RESPONSIVE AND PROFESSIONAL. BOTH MEMBERS OF YOUR MAINTENANCE STAFF ARE EXCELLENT. THAT IS HARD FOR A PROPERTY TO HAVE AND KEEP THESE DAYS.

Thank you Brandon for your prompt professional service you all prove us! Even with the weather being as bad as it was yesterday - you still came and took care of my issues immediately. Your sincere concerns about the residents reflects in your attitude every single day - You go above and beyond your duties to ensure our safety. Thank you from bottom of my heart! Gaila Noland

I've been living at Harpeth River Oaks apartments for 2 years now, and my experience has been very enjoyable! If you're looking for great management, helpful staff, friendly neighbors, and a fantastic location, this is the place for you! I'm very thankful for Shara and Brandon for their hard work and dedication to keep the facility running properly, making it a very enjoyable place to live! I would recommend Harpeth River Oaks to anyone looking for an apartment in the Franklin area without a doubt! Thank y'all so much!

CAN NOT SAY ENOUGH ABOUT THE STAFF & MAINTAINENCE EMPLOYESS AT RIVER OAKS APTS. THE STAFF AND MAINTAINENCE TECH'S ARE AMAZING, PROMPT AND ALL OF THEM ARE SO VERY COURTEOUS! THANK YOU SO MUCH FOR ALL YOU DO TO KEEP US SAFE AND COMFORTABLE! GAILA

I have lived in many apartments in different towns over the years. Harpeth River Oaks is hands down the best of the best. I lived here for 7 years, 4 months- and would have continued to do so, but I needed to move to another city. Nicole(mgr) is very attentive, responsive and professional. I am not exaggerating when I say that I trust her completely. I feel the same way about the maintenance crew, Brandon and Rob. Occasionally, I have had minor things break(leaky sink, etc.). Each time, I knew that they had my best interest at heart. All repairs were done to my complete satisfaction; no quick-haphazard fixes just to "get it off the books". The grounds are very well kept. The pool is a good size- never crowded. And, there are outdoor grilling areas sprinkled around the property. The exercise room has a number of machines- and a good assortment of free-weights, which I like! The residents are well-vetted, peaceful and considerate. Many times I would walk the grounds(It's a circle) just for some fresh air. It's quiet- I always felt safe here. Honestly, it has been a pleasure to live here. Thank you Nicole, Brandon and Rob!

I have loved every minute of living here! The staff are amazing and the complex is located in such a central location. My apartment was such a treat to come home to. I made a lot of special memories here and highly recommend this place!

I’ve lived here at the complex 1 year. The leasing staff & management are incredibly conscientious & professional & the Maintenance crew, Brandon & Rob, are the best. I met more with Brandon & I have nothing but praise. Problem.. resolved. Excellent. It’s beautiful here & the location is ideal. The new Pest control is excellent. It is Franklin & woodsy, but these pest people are great. Moving on but just wanted to give a good review for some really good people.

I would like to commend the staff and ownership of HRO apartments for how they have handled the situation caused by the CORONA VIRUS. While protecting the staff from exposure they have continued to not let us, the residents, go wanting. In particularl, I want to commend the head of maintenance, Brandon, for his immediate attention to any of use whole have had an emergency. Despite his potentially being exposed to the virus . I know of this commitment first hand. He did wear a mask. Wise man. Thanks to all of you. Brad

I have been living at Harpeth for nearly 2 years and have absolutely loved it. I’m a single mother, so safety and comfort are important to me. Harpeth has both and even more. We have always been treated so well by the staff, they really do go above and beyond for residents.

Want to thank the staff for giving out flowers to mothers on Mothers's Day. So thoughtful and sweet. Staff here are wonderful people. We love them.

I'm a brand new resident of Harpeth River Oaks and so far I've been really impressed and pleased with this community! Kelley has been SO helpful and willing to assist me with any concerns or questions without ever making me feel like a burden ( I've had a lot of questions as a relatively new apartment renter). Brandon has been quick with any of my requests and very kind in doing so! That being said, it's made the move-in so much easier. I'm already growing comfortable and look forward to spending time in this community.

Staff was very helpful during the selection and decision process. Maggie O'Neil was patient with us and made the process easy and enjoyable. All of the provisions of the lease were explained well. Follow-up on our questions was excellent. Minor service and repair issues were resolved promptly after we moved in.

After our first month we are very pleased with the facility and the service. Maggie O'Neil has been great to work with. She was honest with thoughtful with us while we were making our decision. She has been thorough and careful to follow up on anything that we have needed since we arrived.